Shipping policy
SHIPPING POLICY
At www.atlaschrono.com, we are committed to providing our customers with exceptional service, including fast and reliable shipping. Our shipping policy is designed to ensure that your order is processed, shipped, and delivered as quickly and securely as possible across Europe.
1. Shipping Details
We dispatch "Ready to Ship" orders within 48–96 hours after receiving payment confirmation.
Once your order has been shipped, the estimated delivery time is between 5 to 10 business days, depending on the destination country within Europe and customs procedures where applicable.
Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
2. Order Tracking
After your order has been shipped, you will receive an email with tracking information, allowing you to monitor the progress of your watch until delivery.
3. Shipping Methods
We use express international courier services for all deliveries. The selected courier will depend on the destination and the most efficient, secure, and reliable shipping option available within Europe.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination country, package weight, and selected shipping method.
www.atlaschrono.com may occasionally offer free shipping promotions, which will be clearly indicated at checkout or on the website.
5. Packaging
All watches are carefully packaged to ensure they arrive in perfect condition. Each watch is placed in its original box and further secured within a protective outer packaging.
6. Multiple Items in a Single Order
If your order includes multiple items, they may be shipped separately from different fulfillment centers. In such cases, you will receive separate tracking numbers for each shipment.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
8. Delivery Acceptance
Please ensure that someone is available to receive the package at the provided address. If no one is available at the time of delivery, the courier may leave a notice or attempt redelivery according to their policy.
9. Order Cancellation and Modifications
Orders are processed quickly. Therefore, cancellations or modifications can only be made if the order has not yet been shipped.
For any changes, please contact our customer support team as soon as possible.